Dementia awareness and communication
What dementia is, how it can affect communication, and practical ways to support someone living with it.
What dementia is
Dementia is an umbrella term for conditions that affect memory, thinking, behaviour and the ability to manage everyday tasks. Alzheimer's disease is the most common form. Many people receiving aged care live with dementia, and it affects each person differently.
A person living with dementia keeps all of their rights. The Statement of Rights specifically recognises that assessments should respect cognitive conditions such as dementia.
Communicating well
Approach from the front and say who you are. Use short, simple sentences and one question at a time. Give the person time. Use their name, gestures and a calm tone. Don't argue or correct them about things that upset them — respond to the feeling behind the words.
Changed behaviours
Distress, agitation or refusing care is often a way of communicating a need — pain, hunger, needing the toilet, feeling cold, frightened or overwhelmed. Look for the cause, follow the person's care and behaviour support plan, and tell your supervisor about new or changed behaviours.
A person with dementia may not be able to tell you they have been hurt or upset. That makes noticing and reporting changes even more important.
The National Dementia Helpline (1800 100 500) is a free, confidential service available 24 hours a day.
Key points
Dementia is an umbrella term; Alzheimer's disease is the most common form.
Changed behaviour is often communication of an unmet need.
People with dementia may not be able to report harm, so watch for changes.
Approach calmly from the front
Keep it simple and give time
Look for the need behind the behaviour
On the job
Follow your workplace procedures, product instructions and supervisor guidance. If you are unsure, stop and ask before continuing the task.
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Aged Care Awareness
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