Aged Care Awareness Assessment

Select one answer for every question. Your result appears immediately after submission.

1.A resident tells you she wants to shower in the evening instead of the morning, as the roster suggests. What should you do?

Support her choice and let your supervisor know so the plan reflects itShower her in the morning but explain whyAsk her family to decideTell her the roster can't change

2.Since 1 November 2025, which law sets out the rights of older people receiving aged care?

The Aged Care Act 2024The Aged Care Act 1997The Privacy Act 1988The NDIS Act 2013

3.Mr D, who understands the risks, wants to keep walking to the garden without his frame. What is the best response?

Ignore it — it's his choiceTake his walking frame awayLock the garden doorDiscuss safer options, respect his decision, record it and tell your supervisor

4.A visitor offers you $50 for 'looking after Mum so well'. What should you do?

Politely decline and follow your provider's gifts policyAsk for a voucher insteadAccept it — it's a thank-youAccept it and share with the team

5.You notice unexplained bruising on a resident's arms. What is your first priority?

Make sure the resident is safe and gets any care they need, then report to your supervisorPhotograph it for your own recordsWait to see if more bruises appearAsk other residents what happened

6.Under the Serious Incident Response Scheme, who must notify the Aged Care Quality and Safety Commission of a reportable incident?

The older personThe providerThe person's GPAny visitor who saw it

7.A colleague says an allegation of rough handling 'isn't worth reporting' because nobody can prove it. Is that right?

Only if there is a visible injuryYes — only proven incidents are reportedNo — suspected and alleged incidents must be reported tooOnly if the resident complains in writing

8.Which of these is one of the 8 reportable incident types under SIRS?

A late shift handoverA broken televisionA resident disliking lunchUnexplained absence from care

9.A resident living with dementia becomes agitated every afternoon and pushes staff away during care. What is the best first step?

Look for an unmet need such as pain, the toilet, tiredness or noise, and follow her care planTell her to stop misbehavingSkip her care that day without telling anyoneHold her still to finish quickly

10.When speaking with someone living with dementia, which approach helps most?

Several questions at once to save timeApproach from behind so you don't startle themShort sentences, one question at a time, and time to respondCorrecting every mistake they make

11.A resident's son asks you for his mother's medication list. You've never met him and his details aren't on file. What should you do?

Tell him to look in her roomGive it to him — he's familyRefer the request to your supervisor and follow your provider's privacy policyText it to him later

12.Which action respects personal privacy during care?

Discussing the person's care in the loungeHelping without explaining to save timeLeaving the door open so staff can seeKnocking, asking permission and providing care in a private space

13.You see a colleague shout at and belittle a resident. Under the Code of Conduct, what should you do?

Raise the concern with your supervisor or manager promptlyPost about it onlineWait until it happens againNothing — it's not your business

14.You reported a serious concern, but nothing seems to have been done. What option do you have?

None — the manager decidesDiscuss it with your manager if you feel safe to, or contact the Aged Care Quality and Safety Commission directlyConfront the person involvedDelete your report

15.A resident tells you she wants to complain about the food but is worried she'll be treated badly. What do you tell her?

Wait until the next residents' meeting in three monthsComplaining will only cause troubleShe has the right to complain without fear of being punished, and you can help her raise itOnly family members can complain

16.Which statement about the Aged Care Code of Conduct is correct?

It is optional guidanceIt applies only in residential careIt applies only to nursesIt applies to registered providers, responsible persons and their aged care workers, including volunteers

17.A resident who speaks Vietnamese is being asked about a change to her care. What does the Statement of Rights support?

Communicating in her preferred language, using an interpreter if neededAsking another resident to translateWriting it down and leaving it in her roomExplaining quickly in English

18.During a shift you find that a resident with dementia is missing and staff don't know where she is. What should happen?

Wait until the end of the shiftStart the provider's missing person procedure and alert your supervisor immediatelyAssume she's with familyCheck again tomorrow

19.You believe a resident may have been assaulted. What does the Commission's guidance say about the police?

Police are told after the internal investigation finishesPolice are never involved in aged careWhere an incident involves a crime or ongoing danger, the police must be notified within 24 hours — follow your provider's procedureOnly the family can contact police

20.A friend asks you to share a funny photo of a resident on social media. What do you do?

Don't take or share it — personal information and images aren't shared without consent and outside provider policyShare it only with other staffShare it privatelyBlur the face first